1. Try to resolve your grievance directly with the staff member.

 

2. If the grievance is not resolved, contact the immediate Supervisor of the staff person by telephone or in writing. Send your statement of the grievance or ask at the reception desk to have it put in the mailbox of the Supervisor.

Supervisors:

For Counselors and Instructors – Mr. Oscar Almendarez
Counseling Manager (858) 467-6810 Ext. 133

For Office Staff – Ms. Jasmine Bell
Office Manager (858)467-6810 Ext. 110

For Managers – Ms. Nancy Massey
Operations Manager (858) 467-6810 Ext. 143

 

3. You will receive a response within seven (7) working days.

 

4. If your grievance is still not resolved to your satisfaction, you may submit an appeal in writing to:

 

Executive Director

Georgi DiStefano, LCSW
9245 Sky Park Court, Suite #101
San Diego, Ca 92123

 

5. You will receive a written response within ten (10) working days.